Star Service Agent (Telecommuncations Operator)
Company: Disability Solutions
Location: Atlanta
Posted on: October 22, 2024
Job Description:
Situated in the epicenter of Midtown, Loews Atlanta Hotel is
walking distance to some of the best attractions in the city.
Welcome to Atlanta's Most Vibrant Neighborhood. With spectacular
views, beautiful rooms and an ideal location - this property is a
modern-age Southern charmer.Job Specific
- Follows New Hire Training and ongoing Star Service Competency
programs in accordance with Loews policy
- Operates multi-line equipment
- Answers phones in a polite professional manner
- Uses computer to verify identity/room number of guest being
called
- Directs calls to appropriate extension
- Records messages/guest requests on appropriate computer screen,
forwards messages/requests to respective individuals or
departments
- Provides accurate directions to hotel from major inbound
locations
- Answers questions regarding hotel functions and facilities
- Transmits messages via computer, two way radio and digital
pager
- Receives, processes wake-up calls, room service orders and
guest requests
- Performs wake-up call functions
- Transmits messages via computer and facsimile machine
- Serves as communication hub during Emergency Procedures
- Monitors timelines of Star Service Delivery
- Monitors operation of call accounting equipment to ensure
proper application of charges and collection of revenues
- Other duties as assignedGeneral
- Promotes and applies teamwork skills at all times
- Notifies appropriate individual promptly and fully of problems
and/or unusual matters of significance
- Is polite, friendly, and helpful to guests, management and
fellow employees
- Executes emergency procedures in accordance with hotel
standards
- Complies with required safety regulations and procedures
- Attends appropriate hotel meetings and training sessions
- Maintains cleanliness and excellent condition of equipment and
work area
- Complies with hotel standards, policies and rules
- Recycles whenever possible
- Remains current with hotel information and changes
- Complies with hotel uniform and grooming
standardsQualifications
- Education: High School diploma or equivalent
- Experience: One plus year(s) experience as a Telecommunications
or customer service coordinator in a high volume hospitality
environment
Keywords: Disability Solutions, North Atlanta , Star Service Agent (Telecommuncations Operator), Sales , Atlanta, Georgia
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