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Technical Support Representative

Company: VirtualVocations
Location: Stone Mountain
Posted on: October 22, 2024

Job Description:

A company is looking for a Technical Support Representative I - Remote, USA.



Key Responsibilities:

Provide technical support via email, phone, and live chats
Troubleshoot and escalate issues to appropriate teams as necessary
Assist with user acceptance testing and maintain documentation


Required Qualifications:

Minimum of a two-year degree in a computer-related field or equivalent experience
High school diploma required
2+ years of software support, help desk, or customer service experience
Familiarity with relational databases and software development cycle
Previous experience in health care or clinical laboratory administration preferred

Keywords: VirtualVocations, North Atlanta , Technical Support Representative, IT / Software / Systems , Stone Mountain, Georgia

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